Privacy Policy
Last updated: February 2026
1. Introduction
No Safe Word ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and any associated services.
2. Information We Collect
We may collect the following types of information:
- Account Information: When you create an account, we collect your email address and any profile information you choose to provide.
- Payment Information: When you make a purchase or subscribe, payment is processed securely through our third-party payment provider (Payfast). We do not store your credit card or banking details directly.
- Usage Data: We may collect information about how you interact with our website, including pages visited, reading progress, and device information.
- Cookies and Similar Technologies: We use cookies to maintain your session and improve your experience on our site.
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our services
- Process purchases and subscriptions
- Manage your account and provide customer support
- Send you updates about new stories and features (with your consent)
- Improve our website and reading experience
- Comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share information with:
- Payment Processors: Payfast, for processing transactions securely.
- Hosting Providers: Our website infrastructure providers, who process data on our behalf.
- Legal Requirements: If required by law or to protect our rights.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit (HTTPS), secure authentication mechanisms, and regular security reviews.
6. Your Rights
In accordance with the Protection of Personal Information Act (POPIA) of South Africa, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your personal information
- Withdraw consent for marketing communications
To exercise any of these rights, please contact us at [email protected].
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you request account deletion, we will remove your personal information within a reasonable timeframe, except where we are required to retain it by law.
8. Children's Privacy
Our services are intended for users aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected information from a minor, we will take steps to delete that information promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].